Infinera Support Services

A resident engineer, at your service.

When you need consistent, ongoing network help, and you don't want to wait for it, you need an Infinera resident engineer on your team. With our dedicated engineering services, you get an Infinera specialist at your facility for as long as you need. Even better, you can customize the tasks that your Infinera engineer will be responsible for, so maximum value can be added to your network, and help your organization meet its unique objectives.

Dedicated NOC Engineers
Technical expertise at the epicenter of your network—Assign one of our highly qualified technical support engineers to your network operating center and give your in-house operators expert, anytime assistance including:

• Incident troubleshooting
• Network operation
• NOC optimization

Customizable services
Expert support for a wide range of day-to-day network operations—Get the specific engineering help you need, including:

• Infinera product support
• Informal product training
• Technical support
• Incident escalation and management
• Infinera parts exchanges
• Communication on important technical and product bulletins